Complaints

We want to make sure that all complaints are handled according to protocol. We appreciate that you take the time to fill out the complaints form with as much details as possible. As soon as your complaint has been registered you will receive an offical complaints number by email.

For our investigation, please send the actual product that caused the deviation/incident to:

Vigmed AB
Kungsgatan 6
SE-252 21 Helsingborg
Sweden

The investigation is in many case very limited if no actual product is available. If you have photo(s) or video(s) of the problem - please attach them in step 3 of the complaints form. 

To facilitate the handling of your complaint - please download the Part Nomenclature for each product for instructions on how to name the various parts of the product (right click to open in new window):

CLiP® Neo and CLiP® Winged

CLiP® Ported

SWiTCH

 

Step 1 of 3: Healthcare facility information